Real Estate Management, 2nd edition
26 Nov 2014
Part 1 of this document is a mandatory practice statement. Part 2 is a guidance note. The practice statement and guidance note apply to selling, buying, letting, renting and management whether it is commercial, residential or rural real estate.A number of the principles apply to agents’ conduct towards the public generally, both clients and non-clients, but acknowledge that agents have particular duties and responsibilities towards their clients.In order for this practice statement and guidance note to operate effectively, both individual agents, and companies who provide real estate agency services, must take responsibility for compliance with the mandatory core principles. Senior managers must
ensure that internal systems and procedures are in place to support these principles.
Topics covered include:

  1. Ethics
  2. Securing instructions
  3. New lettings and lease renewals
  4. Managing real estate
  5. Portfolio and asset management
  6. Ending the instruction
  7. Safety and security
  8. Business management

Residential property Private Rented Sector Code, 1st edition›Code of practice
11 Sep 2014
This cross-industry code is intended to promote best practice in the letting and management of private rented sector housing in England.
Ethics & professional standardsBehaving ethically is at the heart of what it means to be a professional; it distinguishes professionals from others in the marketplace.We’ve created a clear and streamlined set of professional and ethical standards to guide our members and ensure that all those we deal with have confidence in us.
There are five standardsAll members must demonstrate that they:

  1. Act with integrity
  2. Always provide a high standard of service
  3. Act in a way that promotes trust in the profession
  4. Treat others with respect
  5. Take responsibility

Ethics & professional standards


Residential propertyService Charge Residential Management Code, 2nd edition›Code of practice
06 Apr 2009
This code of practice is directed at all those associated with the management of residential properties where service charges are payable.

Residential property Rent Only Residential Management Code, 2nd edition›Code of practice
07 Mar 2004
This code of practice applies to properties in England only, where rent is payable to a
landlord who is not a public sector authority or registered social landlord, and the landlord is responsible for repairs and services.Continuing professional development (CPD)
Continuing professional development (CPD) is a commitment by members to continually
update their skills and knowledge in order to remain professionally competent and achieve their true potential.All RICS members must undertake and record online a minimum of 20 hours of CPD activity each calendar year. For full details see the CPD requirements.

Continuing professional development (CPD)


ARMA has over 300 members managing more than 900,000 flats in around 34,000 blocks.
ARMA was founded in 1991 to bring together professionals involved in private residential
block management.We are an invaluable resource to our members providing a range of exclusive benefits from one-to-one technical support to in-depth guidance and training on all aspects of residential leasehold management.We also host regular networking opportunities and keep our members up to date with important industry developments.So if you’re a property manager working in the private residential leasehold sector, membership of ARMA is a must for your firm.Construction (Design and Management) Regulations 2007 HSE is frequently asked questions about the CDM Regulations. These pages give answers to the most common questions (referred to as ‘FAQ’s). The FAQs will be regularly updated to reflect what is being asked.Much of the information on these web pages has been summarised to make it suitable for a wide audience. You should always refer to the published guidancewhen deciding how to work safely and meet the requirements of the law.