Privacy Policy


About our Privacy Policy

By using any VFM Property Management, VFM Procurement or VFM Group website (our “Sites”) and our services, you unconditionally agree to be bound by this Privacy Policy.
Our Sites are located at:
and such additional and replacement sites from time to time.
VFM Property Management wants to offer you the best possible internet experience. Consequently additional functions, features, products or services are incorporated into Our Sites from time to time.
This, and our commitment to protecting the privacy of your personal information, may result in periodic changes to this Privacy Policy.
As a result, please remember to refer back to this Privacy Policy regularly to review any amendments.
If we change our Privacy Policy we will post the changes on this page and may place notices on other pages of our Sites.
Any questions regarding our Privacy Policy should be directed to:
VFM Property Management
Provident House
Burrell Row
Greater London
Kent BR3 1AT
Alternatively Contact Us

Personal Information

In order to:
Control access to restricted member areas of our Sites
Process orders or applications submitted by you
Customise the service we provide to you
Administrate your membership or otherwise carry out our obligations in relation to any agreement you have with us
Verify your identity (for example, in the event you are a member)
Anticipate and resolve problems with any goods or services supplied to you
Carry out market research and tracking of sales data
Send you news and information about events, publications and services
We need to collect and process personal information about you including your name, gender, birth date and so forth.
We may ask you for this information through our Sites, or via one of our service centre operators, or we may collect this information through your email or other communications with us.
Certain information is collected automatically, as described later in this Privacy Policy.
Although we do not make it compulsory to give us every item of information we ask for, the more information you volunteer (and the more accurate it is), the better we can tailor our services for you.
We also collect information from you if you choose to take part in any of our surveys. We use this information to help us plan promotional campaigns.
Certain VFM services may be offered in conjunction with our business partners.
In such cases, we may need to share your personal information with them in order to provide these services.
Please note that certain services may be unavailable if you do not want to disclose the personal information you are asked for.
Any questions regarding our Privacy Policy should be directed to:
VFM Property Management
Provident House
Burrell Row
Greater London
Kent BR3 1AT

Log files and IP addresses

When you visit our Sites, we automatically log your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server. We use IP addresses to help us administer our Sites and collect broad demographic information for aggregate use.

Non personal information

We may automatically collect non-personal information. You cannot be identified from this information and it is used to assist us in providing an effective service from our Sites and may also be used for data monitoring and analysis or used for such purposes in an aggregated form.
We may from time to time supply the owners or operators of third party sites from which it is possible to link to our Sites with information relating to the number of users linking to our Sites from their sites.
You cannot be identified from this information.
Information placed on your computer
We may store some information (commonly known as a “cookie”) on your computer when you look at our Sites.
This information facilitates your use of our Sites and helps us to provide you with the best level of service.
For example, cookies ensure that you do not need to re-enter your details every time you order from us or visit our restricted member access site and help us to show you advertisements which are relevant to your interests.
You can erase or block cookies from your computer if you want to (your help screen or manual should tell you how to do this), but certain VFM services may not work correctly or at all if you set your browser not to accept cookies.
Disclosing your information to others
Other than the disclosures referred to here, we will not disclose any personal information without your permission unless we are legally entitled or obliged to do so (for example, if required to do so by Court order or for the purposes of prevention of fraud or other crime).
Third party vendors, including Google, show your ads on sites on the internet.
Third party vendors, including Google, use cookies to serve ads based on a user’s prior visits to your website.
Users may opt out of Google’s use of cookies by visiting the Google advertising opt-out page. (Alternatively you can point users to opt out of a third party vendor’s use of cookies by visiting the Network Advertising Initiative opt out page.)

Information about products and services

It is very important to us that we provide the highest level of service.
In order to help us do this, from time to time, VFM or its associated companies may send you details of products and services which we think may be of interest to you.
In addition, from time to time, VFM or its associated may share the information you supply to us with selected third parties to enable them to send you information which may be of interest to you.
Member data may also be used to provide mailing lists to selected and relevant third party suppliers for direct marketing.
These member lists are selected on the basis of professional specialisation, location, company size etc.
If at any time you do not wish to receive these details or us to share your information in this way, then please contact us at:
VFM Property Management
Provident House
Burrell Row
Greater London
Kent BR3 1AT


Keeping our records accurate
We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, you may do so at any time by contacting us directly or where this facility is offered through one of our Sites. If you have another query relating to your information please contact us as set out below.

Discussion Boards

Our Sites make chat rooms, forums, message boards and/or news available to its users. Any information that is disclosed in these areas becomes public information and you should always be careful when deciding to disclose your personal information.


The internet is not a secure medium. We have implemented current secure technology and policies to help safeguard your privacy from unauthorised access and improper use and will continue to update these measures as new technology becomes available.

Third party sites

We cannot be responsible for the privacy policies of other sites even if you access them using links from our Sites and recommend that you check the policy of each site you visit.
In addition if you linked to any of our Sites from a third party site, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party site and recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.
Transferring your personal information outside the European Economic Area
As part of the services offered to you through our Sites, the information you provide to us may be transferred to countries outside of the European Economic Area (“EEA”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EEA or one of our service providers is located in a country outside of the EEA.
We also share information between our National Associations, which are located in countries worldwide. These countries may not have similar data protection laws to the EEA. If we transfer your information outside of the EEA in this way, we will take steps to ensure that your privacy rights continue to be protected.
In addition, if you use our services while you are outside the EEA, your information may be transferred outside the EEA in order to provide you with those services.

Contacting us

If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so by contacting us at:
VFM Property Management
Provident House
Burrell Row
Greater London
Kent BR3 1AT